FAQ

What does PUAKSAI mean?

Puak sai means wild pig in Rotuman. Idiomatically, it describes street kids moving in packs — loose, rough around the edges, too alive to be neatly placed. The brand takes that energy and finishes it with restraint and discipline. Read the full story →

Where are products made?

PUAKSAI pieces are produced through a made-to-order workflow with quality print and embroidery production partners. Every item is manufactured after your order is placed — not pulled from existing stock.

How long does shipping take?

Production takes 2–7 business days after order confirmation. After dispatch:

Australia: 5–10 business days
New Zealand: 8–14 business days
US / UK / EU: 10–18 business days
Rest of World: 12–21 business days

A tracking number is provided once dispatched.

Can I return an item?

Faulty or incorrect items: contact us within 7 days of delivery with your order number and photos — we’ll arrange a full replacement or refund at no cost.
Change of mind: because items are made to order, we cannot accept change-of-mind returns as a general rule. Reach out within 7 days and we’ll do our best to help.
Full returns policy →

I’m not sure about sizing — what should I do?

Check the Size Guide before ordering. Made-to-order pieces cannot be returned for fit issues — this is why the guide exists.

How should I care for my PUAKSAI piece?

Cold wash inside out. Avoid bleach. Line dry. Do not iron directly over printed or embroidered areas. Full care guide →

When do new drops launch?

New pieces are released in limited batches. Join the mailing list or follow @puaksai on Instagram for first access.

Do you ship internationally?

Yes — PUAKSAI ships worldwide. Rates and estimates are shown at checkout based on your address.

Frequently Asked Questions

FAQ